A fast-growing health insurance provider in India was striving to scale its operations and deliver superior services to its customers. However, as data volumes and user demands surged, the organization faced significant roadblocks. Its existing BI platform struggled to keep pace, creating bottlenecks in analytics delivery and limiting the ability to make timely, data-driven decisions.
The decentralized data landscape added complexity, with fragmented systems and inconsistent data integration processes making it difficult to establish a unified source of truth. Data quality issues and the absence of a formal governance framework posed risks to compliance and security, while manual processes led to delays in generating actionable insights. To remain competitive in a rapidly evolving market, the organization needed a modern, scalable data platform capable of supporting real-time analytics, enterprise-wide reporting, and advanced AI/ML use cases.
Organisation also had challenges in providing data in real time and at scale to downstream systems from policy administration system.
To address these challenges, the health insurance provider implemented a unified data and analytics ecosystem powered by Qlik and Talend technologies:
- Centralized Data Lake & Warehouse: Built a scalable data lake and optimized data warehouse for harmonized, analytics-ready datasets.
- Real-Time Data Integration: Leveraged Qlik Replicate for near real-time data ingestion and replication across systems.
- Metadata-Driven ETL: Automated ETL/ELT pipelines using Talend Data Fabric for consistency and scalability.
- Data Quality & Governance: Ensured trusted data through profiling, cleansing, lineage tracking, and compliance with regulatory standards using Talend Data Quality and Talend Data Catalogue tool
- Modern BI - layer: Empowered business users with Qlik Sense dashboards for self-service analytics and automated reporting.
- AI/ML Readiness: Established a robust data foundation to support predictive analytics, fraud detection, and personalized offerings.
- Faster Insights at Scale: Analytics to Insights turnaround time from Days to Minutes.
- Trusted & Compliant Data: 100% regulatory compliance and improved data security.
- 360° Business View: Unified dashboards across Sales, Claims, Operations, and Finance.
- Real-Time Visibility: Near real-time insights into customer behaviour, claims processing, and risk monitoring.
- Reduced IT Dependency: Empowered business users with self-service analytics tools.
- Real time data provision to downstream systems: Integrated with CRM application to provide enriched data at real time from the Policy admin system at scale.
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